Your core business, which you are likely really good at, have invested substantially in, and which ordinarily gives you a decent return suffers greatly when you divert your time, effort, money and mental energy to things that someone else could do better, easier, faster and probably less expensively than you.
Sometimes it can also be difficult to be as good as you’d like to be in as many things as you need to be; and even if you’re already as good as you’d like to be, the cost of maintaining capacity for such performance could be harming your potential in other areas that harbour a greater return for you. It could also be causing you to bear costs and risks you don’t really have to.
Some activities also take you more time than you can really afford, or require you to maintain idle capacity waiting for that time that you'll need them done.
This is what makes outsourcing a strategic business decision.
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We take up our clients' mission-critical but non-core operations, leaving them to focus on what they have developed their greatest competencies in.
Because we work with a broad range of clients, we are able to bring to each client engagement, the experience and insight that any one individual client's dedicated operation would find it difficult to match.
We maintain a qualified, well trained and competent team in our outsourcing function, that works closely with clients to achieve their business goals. Each client engagement is directly managed by Site Supervisor, who is the key contact person for the client, and through who the client is able to maintain communication on the assignment, as well as obtain the level of service they desire.
Our Business Process Outsourcing is structured around four areas, within which different clients weave different outsourcing solutions depending on their specific requirements:
Performance management
Strategy implementation, monitoring and evaluation
Project management, monitoring and evaluation.
Business support services
Finance, accounting and compliance
Shipping and logistics
General Admin
Procurement
ICT
HR management
Payroll, compensation, benefits and compliance
Personnel records
Time, attendance and leave management
Performance management
Learning and development
Market management
Customer service
Marketing
Help desk
- Sales management
Different clients will be looking to achieve different things through our business process outsourcing solution. The following quick questions might help to start off the process:
How many people do you have in your organisation?
What are their individual roles?
How long does it take to execute these roles?
What amount of management time do these roles demand?
How well do you feel the processes they handle are executed?
How much does it currently cost in absolute terms?
What other costs accrue to the current work structure?
What would the people carrying these roles do if they didn't have to do what they're currently doing?
What are the risks of outsourcing these roles?
How can the attendant risks of outsourcing these roles be minimised?
IT IS IMPORTANT TO EMPHASISE that outsourcing does not necessarily translate to an absolute cost saving. The real gains from business process outsourcing lie in the increased individual and collective productivity; increased individual and collective output; increased process efficiency; increased reliability improved governance, and ultimately business continuity. This is why the net returnn of the outsourcing decision has to be accurately computed before the decision to outsource is made. Cost reduction alone is, therefore, not a good reason to consider process outsourcing.